Dunkin Donuts: Revisited

About three weeks ago, I wrote a post about the horrible shape of the Dunkin Donuts on Second Street in Harrisburg.

Empty racks which should be chock full of bagels, donuts, muffins and croissants at nine thirty in the morning sitting barren and empty. Counter service which resembled a prison lunch line. Employees blasting profanity laden gangsta-rap from their iPods during business hours.

I emailed Dunkin Donuts Corporate a link to the post and promptly recieved a phone call from someone in their home office assuring me that the issue would be investigated.

I never did hear back from them, but yesterday, I ventured back to the Dunkin Donuts on Second Street after a three week hiatus/boycott. After I ordered a sausage, egg and cheese on a sesame bagel and a medium hazelnut, cream and sugar, I noticed something … different.

I couldn’t quite put my finger on it at first. But then it struck me- the staff.

All completely new people.

And when I got my coffee and sandwich within about three minutes (a record at that DD), I asked the woman behind the counter “You’re new here, right?”

“Yes, I’m the new manager.”

“Oh, cool. And that guy there…he’s new too, right?”

“Yes sir. We’ve…um…hired a new staff” she borderline-whispered.

“Well that’s pretty cool.” I told her…as I happily strolled back out to my car.

Could it be? Is it possible that my post from three weeks ago had something to do with the overhaul of the staff at the Dunkin Donuts on Second Street?

Or was it a long time coming and just coincidental?

Whatever it was, it made me happy. Happy to see not only a fresh new staff at the Dunkin Donuts on Second Street; but happy, also, that the higher-ups at Dunkin Donuts Corporate actually do listen to customer concerns.

Way to go, Dunkin Donuts. You’ve just re-confirmed me as a happy customer.